Privacy Policy

01 Who We Are and Scope

This policy applies to the Proklinika mobile application and related Services. Proklinika provides general health information, personal health data tracking tools, and access to resources or professionals. It does not replace advice from a licensed healthcare professional. In this policy, “you” means an application user, and “we” means Proklinika.

02 Information We Collect

• Account and contact details, such as your name, email address, phone number, and login credentials.
• Health information that you choose to enter or track, such as health notes, measurements, symptoms, or other personal health data.
• Information you send to us when requesting support or contacting us.
• Technical and usage information, such as device and browser details, language, log events, and how you interact with the Services.
• Cookie preferences and, where permitted by your choices, analytics or marketing information from cookies.

03 How We Use Information

We use information to provide and maintain the Services, create and secure accounts, show features and information you request, respond to support requests, understand and improve the Application, prevent abuse, and meet legal obligations. We use optional analytics or marketing cookies only according to your cookie choices and applicable law.

04 Health Information

Health information can be sensitive. We use it to provide the tracking or related features you choose to use, and to support the operation and security of the Services. Do not enter information about another person unless you are authorized to do so. The Application is not an emergency service; contact local emergency services for urgent care.

05 Legal Grounds for Processing

Where applicable data protection law requires a legal basis, we process information as needed to provide a service you request or perform an agreement, based on your consent, for our legitimate interests in operating and securing the Services, or to meet legal obligations. For sensitive health information, we rely on a condition permitted by applicable law, which may include your explicit consent. You may withdraw consent where processing relies on it.

06 Sharing and Service Providers

We do not sell your personal information. We may share it with service providers that help us host, secure, support, or operate the Services, and with analytics or marketing providers only as allowed by your cookie choices and law. We may also disclose information when required by law, to protect users or the Services, or as part of a business transfer. Providers are expected to protect information and use it only for authorized purposes.

07 Storage and Retention

We retain information for as long as needed to provide the Services, maintain your account, meet the purposes described in this policy, resolve disputes, and comply with legal obligations. Retention depends on the type of information and its purpose. When information is no longer needed, we take steps to delete it or otherwise handle it as required by law.

08 Security

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account credentials confidential and contact us if you believe your account or information has been compromised.

09 Your Choices and Rights

Depending on where you live, you may have rights to request access to, correction or deletion of your personal information, restrict or object to certain processing, receive a copy of information you provided, or withdraw consent. You can manage optional cookie preferences through the cookie settings control. Contact us to make a privacy request; we may need to verify your identity and applicable exceptions may apply.

10 Children and International Transfers

The Application is intended for people aged 18 or the age of legal majority in their jurisdiction. We do not knowingly collect personal information from children who are not eligible to use it. Information may be processed in countries other than where you live; where required, we use appropriate safeguards for international transfers.

11 Policy Updates and Contact

We may update this policy from time to time and will publish the current version here, updating the effective date when appropriate. If you have questions or want to exercise a privacy right, contact us at +383 49 871 656.